| Description |
1 online resource |
| Series |
Little big book series |
|
Little big book series (Boca Raton, Fla.)
|
| Bibliography |
Includes bibliographical references and index. |
| Summary |
Many organizations are looking for that magic tool or methodology that will suddenly transform them into outstanding organizations. Unfortunately, there is no one right answer for all organizations or even for a single organization. Successful organizations skillfully integrate the appropriate improvement approaches with honesty, commitment, and constancy of purpose across all levels of management. The tools covered in this book include affinity diagrams, brainstorming, cause-and-effect diagrams, the Kano model, organizational process improvement, Pareto analysis, project management, risk management, root cause analysis, storyboarding, value propositions, and workflow diagrams. By understanding and using the tools covered in this book, you will possess a better overall understanding of the way your organization needs to function in today's increasingly competitive environment. -- Edited summary from book. |
| Contents |
Affinity Diagrams; Definition; Its Uses; General; Preparation; Example; Software; Additional Reading; ; Brainstorming (Creative Brainstorming); Definition; Its Uses; General; Preparation; Options; Example; The Wildest Idea Approach; The Superheroes Approach; Software; ; Cause-and-Effect Diagram; Definition; Its Uses; General; Preparation; Example. |
|
Software; ; Check Sheet; Definition; Its Uses; General; Preparation; Example; Software; ; Commitment Building; Definition; Its Uses; General; Preparation; Example; ; Consensus Building; Definition; Its Uses; General; Preparation; Example; ; Consequence Management; Definition; Its Uses; General; Preparation; Example; ; Control Charts; Definition; Its Uses; General; Variables. |
|
Control Chart; Attributes Control Charts; Preparation; Variables Control Charts; Rules for Identifying Special Causes of Variation; Example; Software; Additional Reading; ; Cost-Time Charts; Definition; Its Uses; General; Preparation; Example; Software; ; Data Gathering by Document Review; Definition; Its Uses; General; Preparation; Gathering Data by Document Review. |
|
Example; ; Data Gathering by Interview; Definition; Its Uses; General; Preparation; Preparing for the Interview; Identify Candidates for the Interviews; Arrange the Time and Place for the Interview; Prepare and Distribute Appropriate Briefing; Materials to the Interviewees; Conducting the Interview; Note-Taking; Example; Questioning Technique; ; Data Gathering by. |
|
Samples; Definition; Its Uses; General; Sampling and Data Collection; Preparation; Example; Software; ; Data Gathering by Surveys; Definition; Its Uses; General; Survey Process; Data Collection Method; Self-Completion Surveys; In-Person Interviews; Telephone Surveys; Computer-Assisted Telephone; Interviewing (CATI); Sources of. |
|
Error; Bias and Accuracy; Example; Software; ; Data Stratification; Definition; Its Uses; General; Preparation; Example; Software; ; Delphi Narrowing Technique; Definition; Its Uses; General; Preparation; Example; Using the Delphi Narrowing Technique; ; Employee Involvement; Definition; Its Uses; General; Preparation; Example; ; Facilitated. |
|
Sessions; Definition; Its Uses; General; Preparation; Example; ; Flowchart; Definition; Its Uses; General; Preparation; Steps; Guidelines and Tips; Example; Software; Additional Reading. |
| Subject |
Organizational change.
|
|
Quality control.
|
|
Problem solving.
|
|
Organizational Innovation |
|
Quality Control |
|
Problem Solving |
|
Changement organisationnel. |
|
Qualité -- Contrôle. |
|
Résolution de problème. |
|
quality control. |
|
Organizational change |
|
Problem solving |
|
Quality control |
| Added Author |
Mignosa, Chuck.
|
| Other Form: |
Print version: Druck-Ausgabe Harrington, H. James. Techniques and Sample Outputs that Drive Business Excellence |
| ISBN |
1322635277 (electronic bk.) |
|
9781322635279 (electronic bk.) |
|
9781466577282 (electronic bk.) |
|
1466577282 (electronic bk.) |
|
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