| Description |
1 online resource (240 pages) : illustrations (black and white) |
| Summary |
A Public Sector Journey to Operational Excellence links effective government operations to the ability to accomplish bold social goals. The book illustrates how the principles and techniques of continuous improvement can be applied to public sector management and public policy development. The linkage of management to policy is woven throughout the four sections: Part 1 begins with the history and application of the principles of continuous improvement (CI). Readers are introduced to Lean and related methodology. CI principles are then juxtaposed with John M. Bernard's categorization of three stages of maturity in government. Next, guidance is provided on how to launch a CI initiative in the public sector, leading to a discussion of public administration in theory and practice. Part 2 examines the application of CI to governmental operations. Examples, such as the VA's hiring process, underscore the need to Lean bureaucratic and regulatory processes. Profiles of CI work in several states illustrate both the potential and the pitfalls, leading to recommendations for an optimal model. Part 3 acknowledges that among the responsibilities of government, the public policy function is the most difficult to Lean. It discusses the complexities inherent in government since the public policy is both a political and an administrative function. Toyota Kata methodology is illustrated, with its potential application to the challenges of policy development. It could be a force multiplier when civics and politics meet CI. Part 4 links the promise of CI to make government more effective, enabling it to solve complex problems. Strategies are proposed to overcome the threats and sustain the gains in these initiatives. Cognizant of the many challenges, the book closes with a range of recommendations and a reflection on the purpose of government. |
| Contents |
About the Author. Introduction -- Part I. The Foundation of Continuous Improvement and Operational Maturity. -- Chapter 1. Introduction to Lean and Continuous Improvement. Tracing the Roots of Quality Management. By Any Other Name-- Chapter 2. The Three Stages of Maturity in State Government. Maturity Level One: Reaction-Driven. Maturity Level Two: Results-Driven. Support for Results-Driven Work. We Don't Know What We Don't Know. Optimal Components for Results-Driven Government. Maturity Level Three: Social-Good-Driven-Helping People Thrive. -- Chapter 3. The Kaizen Concept. -- Chapter 4. Lean Management. A management trifecta for the public sector. Achieving a culture of continuous improvement. Story of a lean leader, the impact of lean thinking, and the culture of continuous improvement. USNH. -- Chapter 5. Theory and Practice. The theory of administrative conservatorship. Integration of theory and practice -- Part II. Leaning Government Operations. Chapter 6. Breaking Bad Bureaucracy. Unlean bureaucracy. Crisis and opportunity. The VA: Caring for those who served. Applying lean thinking to program design and operations. -- Chapter 7. The Goldilocks Standard for Lean Regulation. Assessing the value of regulation. Goldilocks regulation for the FDA. -- Chapter 8. Moving to Results-Based State Government. The "Night Shift" persists in New Hampshire. Profiles of robust state CI programs. Colorado. Vermont. Washington. Highlights of lean principles. -- Chapter 9. A Model for CI in State Government. Ohio. Nebraska. A standard structure for state CI programs. Checklist for a sustainable CI program with a Center for Operational Excellence -- Part III. Leaning Government Policy. Chapter 10. The Three P's: Politics, Policy Making, and Public Administrators. Cycles of crisis response. Leaning the thickening. Does it take an Act of Congress. Leaning the silos of government. Public administrators as conservators of mission. "Run Government Like a Business" A public policy parable. -- Chapter 11. A Case Study of Unlean Public Policy: U.S. Health Care. Lean the virus. Lack of a system to face a global pandemic. An unlean non system. Wasted expertise and effort. Universality applied to health care. What would a cohesive health care system look like. -- Chapter 12. Applying CI to Public Administration. CI tools and principles. The A3. Applying Lean tools to operational challenges. Connecting quality operations to capacity to enact impactful policy. Toyota Kata. -- Chapter 13. Lean Policy Development. Social Security's lean design of universality. Layers of complexity. Lean lens on public policy -- Part IV. A Lean Future State. Chapter 14. The Journey to Lean Government Operations. Challenges in Managing a CI Initiative. Threats to lean government. Countermeasures to threats. -- Chapter 15. Continuous Improvement for Thriving Communities. The parable of the babies in the river. Leaning the complexes. Lean and Toyota Kata for social good. Connecting Kata in community to level three government. Results-driven government as a platform to reach the value stream of humanity. CI and TK for Level Three Maturity. Applying Toyota Kata for incremental change. TK, CI, and the value stream of humanity. -- Chapter 16. Diffusion of Lean Culture and Level Three Government. How do we learn about CI. Kata in the Classroom. The JPW Fund. Professional associations. Continuing Public Sector Journey to Lean. Advancing from reaction-driven to results-driven maturity. Every COE needs a COOP. Diffusion of lean thinking and commitment. To promote the general welfare. To insure domestic tranquility. The threshold of knowledge. Leaning forward. -- Appendix A. Deming's 14 Points for Management. -- Appendix B. ASPA Code of Ethics. -- Appendix C. Applying the Lessons. -- Appendix D. Internal Training Programs. -- Appendix E. Annotated bibliography of CI literature on my bookshelf |
| Subject |
Public administration.
|
|
Organizational effectiveness.
|
|
Organizational change.
|
|
Administration publique (Science) |
|
Efficacité organisationnelle. |
|
Changement organisationnel. |
| Other Form: |
Print version: 9781032445458 |
| ISBN |
9781000959277 ePub ebook |
|
1000959279 |
| Standard No. |
10.4324/9781003372691 doi |
|
More Resources