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Author Marshall, Lisa B.

Title Smart talk : the public speaker's guide to success in every situation / Lisa B. Marshall.

Edition First edition.
Publication Info. New York : St. Martin's Griffin, 2013.
Location Call No. Status
 95th Street Adult Nonfiction  808.51 MAR    AVAILABLE
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Description xvi, 269 pages ; 21 cm
Bibliography Includes bibliographical references (pages [255]-258) and index.
Contents Taking the "hell" out of hello : how to introduce yourself -- Conversation magic : how to improve your conversation skills -- Cat got your tongue? what to say when -- Giddyup your follow-up : how to effectively follow up on your conversations -- From Archie Bunker to Mary Poppins : how to speak with tact and grace -- Fearless feedback : how to deliver restorative feedback -- Ouch, that hurts! how to accept criticism -- We have to talk : how to have a difficult conversation -- Tongue Fu : how to deal with difficult people -- Say no more : how to say "no" -- The art (and science) of persuasion : how to influence others -- The art of the deal : how to negotiate -- Say yes to impress : how to use positive language -- Magically delicious : how to unleash your inner charisma.
Summary Offers strategies and plans for developing public speaking skills, covering such topics as having and following up on conversations, speaking with tact, accepting criticism, influencing others, and negotiating.
Subject Public speaking.
ISBN 9780312597283
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