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Author Lilley, Roy C., author.

Title Dealing with difficult people : fast, effective strategies for handling problem people / Roy Lilley.

Edition Fourth edition.
Publication Info. New York, NY : Kogan Page Ltd, [2019]
Bookmark link: https://library.naperville-lib.org:444/record=b1948462~S1
Location Call No. Status
 Naper Blvd. Adult Nonfiction  650.13 LIL    DUE 05-01-24
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Description viii, 160 pages : illustrations ; 22 cm.
Series Creating success.
Note "First published in Great Britain and the United States in 2008 by Kogan Page Limited"--Title page verso.
Revised edition of the author's Dealing with difficult people, 2016.
Bibliography Includes bibliographical references.
Subject Psychology, Industrial.
Interpersonal conflict.
Problem employees.
ISBN 9780749498795 (hardback)
074949879X
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