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Author Abbott, P., author.

Title Front Office, 2nd Edition [O'Reilly electronic resource] / Abbott, P..

Edition 2nd edition
Publication Info. Routledge, 2010.
QR Code
Description 1 online resource (211 pages)
text file
54.95
Summary Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Reproduction Electronic reproduction. Boston, MA : Safari, Available via World Wide Web. 1999.
System Details Mode of access: World Wide Web.
Genre Electronic books.
Added Author Lewry, S., author.
Safari, an O’Reilly Media Company.
ISBN 9781136401992
9781136401992
9780750642309
9780080506999
1138130818
0080506992
0750642300
9781138130814
Standard No. Y128584
9780750642309
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