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Authors (1-2 of 2)
Kinni, Theodore B., 1956-
1
2015
Be our guest : perfecting the art of customer service
Kinni, Theodore B., 1956- author.
[Old Saybrook] : Tantor Audio, [2015]
available online
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909030098
2
2022
It's time to take another look at blockchain : the leaders of large incumbent companies should embra
Sarathy, Ravi, interviewee.
[Cambridge, Massachusetts] : MIT Sloan Management Review, [2022]
available online
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Kinney-Hanson, Sharon
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