LEADER 00000cam a2200385Ii 4500 
001    946526807 
003    OCoLC 
005    20240129213017.0 
006    m     o  d         
007    cr unu|||||||| 
008    160412s2015    xx      o     000 0 eng d 
035    (OCoLC)946526807 
037    CL0500000732|bSafari Books Online 
040    UMI|beng|erda|epn|cUMI|dOCLCF|dOCLCQ|dOCLCO|dOCLCQ|dOCLCO 
049    INap 
099    eBook O'Reilly for Public Libraries 
100 1  Kimes, Sheryl E.,|eauthor. 
245 10 How customers view self-service technologies :|bthere can 
       be substantial differences between managers' and 
       customers' perspectives on new self-service technologies. 
       /|cSheryl E. Kimes, Joel E. Collier.|h[O'Reilly electronic
       resource] 
264  1 [Place of publication not identified] :|bMIT Sloan 
       Management Review,|c[2015] 
264  4 |c©2015 
300    1 online resource (1 volume) 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
500    "Vol. 57, no.1 Reprint #57118." 
588 0  Online resource; title from cover (viewed April 8, 2016). 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
650  0 Consumer behavior. 
650  0 Customer relations. 
650  6 Consommateurs|xComportement. 
650  7 Consumer behavior|2fast 
650  7 Customer relations|2fast 
700 1  Collier, Joel E.,|eauthor. 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/53863MIT57118/?ar
       |zAvailable on O'Reilly for Public Libraries 
994    92|bJFN