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008 110325s2009 nju of 001 0 eng d
010 2008041695
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049 INap
082 04 651.7/4
082 04 651.7/4|222
099 eBook O’Reilly for Public Libraries
100 1 Bly, Robert W.
245 14 The encyclopedia of business letters, faxes, and e-mail :
|bfeatures hundreds of model letters, faxes, and e-mail to
give your business writing the attention it deserves.
|h[O'Reilly electronic resource]
246 30 Business letters, faxes, and e-mail
250 Rev. ed. /|bby Robert W. Bly and Regina Anne Kelly.
260 Franklin Lakes, NJ :|bCareer Press,|c©2009.
300 1 online resource (288 pages)
336 text|btxt|2rdacontent
337 computer|bc|2rdamedia
338 online resource|bcr|2rdacarrier
505 0 Introduction: Business Writing Basics In The Age Of
Electronic Communications -- 12 general tips for better
business writing -- How to determine the best medium for
your message -- 1: Special Rules, Tips, And Guidelines For
Writing Business E-mails -- Three basic rules of business
e-mail etiquette -- Tips for avoiding common e-mail
blunders -- Guidelines for crating the most effective
business e-mails -- 2: How To Format Your Business Letter,
Fax, Or E-mail -- Letters -- Faxes -- E-mails -- 3: Job-
Hunting And Employment-Related Correspondence --
Correspondence to gain employment -- Correspondence to
hire employees -- Other employment correspondence -- 4:
Corresponding With Colleagues -- Business greetings --
Requests -- Thank-you correspondence -- Congratulations --
Declining requests and invitations -- Expressions of
personal concern -- 5: Corresponding With Vendors --
Hiring vendors -- Placing and receiving orders -- Day-to-
day contact -- Problem situations -- Thank-you
correspondence -- 6: Corresponding With Employees and
Employers -- Day-to-day communications with employees --
Communications with your employer -- Sharing good news --
Announcing bad news -- 7: Communications To Get, Keep, And
Satisfy Customers -- Getting business -- Daily business
transactions -- Taking care of customers -- Being
courteous -- Dealing with problems -- Sample virus
protection policy -- 8: Business And Consumer Complaints
And Requests -- Business requests -- Business complaints -
- Responses to customer complaints -- Consumer requests --
Consumer complaints -- Thank-you correspondence for
resolved complaints -- 9: Credit And Collection
Correspondence -- Correspondence regarding credit --
Collection notices -- Collection courtesy -- Collection
tips -- 10: Sales Communications -- Writing formula that
sells -- Sales series -- Tips for writing successful
inquiry fulfillment letters -- Word on bounce-back cards -
- Follow-ups -- Quotations and estimates -- Agreements --
Correspondence about add-on support -- Order confirmations
and "zap" correspondence -- 11: Direct Marketing
Communications -- E-mail marketing: making it work for you
-- Direct mail sales correspondence -- Lead-generating
correspondence -- Instructions for direct marketing design
-- Index -- About the authors.
520 From the Publisher: Business writing has been transformed
in our era from long, leisurely letters to fast faxes,
instant e-mails, crisp memos, and concise letters. Your
reader doesn't have time to waste. And neither do you.
That's where The Encyclopedia of Business Letters, Faxes,
and E-mail can help. Here you'll find the most complete
and up-to-date collection of model business correspondence
for every conceivable occasion-sample letters, memos, and
e-mails you can use as is or adapt for your own purposes.
This invaluable reference contains more than 300 model
letters with instructions for adapting each to your
particular situation. Letters are organized into chapters
by category, and the detailed table of contents guides you
quickly to the letter that best suits your needs. This
revised edition of The Encyclopedia of Business Letters,
Faxes, and E-mail contains more help than ever, including:
An expanded introduction to writing letters, faxes, and e-
mails, with new tips and advice on the best use of each-
dozens of additional sample e-mail formats to meet today's
communication needs-even more focused, easy-to-remember
directions for organizing your thoughts and composing even
the toughest kinds of correspondence-don't go to work
without it.
588 0 Print version record.
590 O'Reilly|bO'Reilly Online Learning: Academic/Public
Library Edition
650 0 Commercial correspondence|vHandbooks, manuals, etc.
650 0 Memorandums|vHandbooks, manuals, etc.
650 0 Electronic mail messages|vHandbooks, manuals, etc.
650 0 Facsimile transmission|vHandbooks, manuals, etc.
650 6 Notes de service|vGuides, manuels, etc.
650 6 Courrier électronique|vGuides, manuels, etc.
650 6 Télécopie|vGuides, manuels, etc.
650 7 Commercial correspondence|2fast
650 7 Electronic mail messages|2fast
650 7 Facsimile transmission|2fast
650 7 Memorandums|2fast
650 7 Business Communication.|2hilcc
650 7 Commerce.|2hilcc
650 7 Business & Economics.|2hilcc
655 7 Handbooks and manuals|2fast
700 1 Kelly, Regina Anne.
776 08 |iPrint version:|aBly, Robert W.|tEncyclopedia of business
letters, faxes, and e-mail.|bRev. ed.|dFranklin Lakes, NJ
: Career Press, ©2009|z9781601630292|w(DLC) 2008041695
|w(OCoLC)223881326
830 0 Safari Books Online.
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learning.oreilly.com/library/view/~/9781601630292/?ar
|zAvailable on O'Reilly for Public Libraries
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938 Internet Archive|bINAR|nencyclopediaofbu00blyr_0
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