LEADER 00000pam  2200289 i 4500 
003    DLC 
005    20200504140308.7 
008    200504s2020    nyu      b    001 0 eng   
010      2020002120 
020    9781260459166|q(hardback) 
040    DLC|beng|erda|cDLC|dIMmBT|dUtOrBLW 
042    pcc 
092    153.6|bKAT 
100 1  Katen, Laura Joan,|eauthor. 
245 14 The communication habit :|bstrategies that set you apart 
       and leave a lasting impression /|cLaura Joan Katen. 
264  1 New York :|bMcGraw-Hill Education,|c[2020] 
300    xi, 248 pages ;|c23 cm 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
504    Includes bibliographical references (page 235-237) and 
       index. 
520    "From quick conversations to awkward interactions-learn 
       the communication strategies you need to distinguish 
       yourself in any situation and progress your success! First
       impressions are made in seven seconds or less-so it's 
       imperative that you make every moment count-and The 
       Communication Habit shows you how to do it. One of today's
       leading experts in business communication explains how to 
       identify and break communication habits-even well-
       intentioned ones-that impede success, and replace them 
       with time-tested communication techniques that have been 
       utilized by some of the most successful executives and 
       entrepreneurs in the world. It provides a practical 
       roadmap for applying the right communication tools and 
       strategies in the most common business settings and 
       situations, and for rebuilding and recovering from 
       mistakes, damaged relationships, or negative impressions. 
       Specific topics include: Building and Communicating 
       Confidence Having a Voice and Being Heard Undermining Key 
       Words and Phrases to Avoid Establishing & Articulating 
       Your Value Acknowledging vs. Apologizing Leading with 
       Empathy Strategies for Recovering, Rebuilding, and Re-
       Establishing"--|cProvided by publisher. 
650  0 Impression formation (Psychology) 
650  0 First impression (Psychology) 
650  0 Communication.