| Description |
1 online resource |
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text file |
| Summary |
Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. You will: Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts. |
| Contents |
Day 1 -- Chapter 1: Introduction to the New ITIL -- Chapter 2: Brief Overview of DevOps -- Day 2 -- Chapter 3: ITIL 101: Concepts and Core Foundation -- Chapter 4: Holistic Approach to Service Management: Four Dimensions -- Day 3 -- Chapter 5A: Value Creation with Service Value System -- Chapter 5B: Influencing through Guiding Principles -- Chapter 6: ITIL's Management of Practices -- Day 4 -- Chapter 7: Practices to Manage Stakeholders -- Chapter 8: Practices to Enable Service Support -- Chapter 9: Continual Improvement -- Day 5 -- Chapter 10: Practices to Manage Operations -- Day 6 -- Chapter 11: Practices to Manage Changes -- Chapter 12: Practices to Manage Releases -- Day 7 -- Chapter 13: The Service Desk -- Chapter 14: Tips and Tricks for Taking the ITIL Exam -- Appendix A: Answers to Knowledge Checks.- |
| Bibliography |
Includes bibliographical references and index. |
| Subject |
ITIL (Information technology management standard) -- Examinations -- Study guides.
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Information technology -- Management -- Examinations -- Study guides.
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ITIL (Norme) -- Examens -- Guides de l'étudiant. |
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Technologie de l'information -- Gestion -- Examens -- Guides de l'étudiant. |
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Information technology -- Management |
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ITIL (Information technology management standard) |
| Genre |
examination study guides.
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Study guides
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Study guides.
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Guides de l'étudiant.
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| Other Form: |
Printed edition: 9781484263600 |
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Printed edition: 9781484263624 |
| ISBN |
9781484263617 (electronic bk.) |
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1484263618 (electronic bk.) |
| Standard No. |
10.1007/978-1-4842-6361-7 doi |
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