| Description |
1 online resource (447 pages) : illustrations |
| Bibliography |
Includes bibliographical references. |
| Contents |
Chapter 1. The environment of quality -- chapter 2. The approach to quality : concepts and definitions -- chapter 3. History of quality -- chapter 4. The ISO 9000 family of quality management systems -- chapter 5. Quality management in laboratories -- chapter 6. Safety of the food supply chain and ISO 22000 -- chapter 7. The off-shoots of ISO 9001 -- chapter 8. Total quality, personalities who stand out -- chapter 9. Total quality management : awards -- chapter 10. The Toyota way and the Toyota production system (TPS) -- chapter 11. Total quality and the Six Sigma approach -- chapter 12. Moral and ethical issues -- chapter 13. Deontology of professions and functions -- chapter 14. Environmental management and the ISO 14000 family -- chapter 15. Social responsibility of organizations and ISO 26000. |
| Summary |
Quality is a form of management that is composed of the double approach of driving an organization towards excellence, while conforming to established standards and laws. The objective of quality confers advantages to companies: it makes them more resilient to change that can be unexpected or even chaotic; it makes them more competitive by identifying those steps in processes that do not offer added value. No longer the concern of a small community of experts, even scientists and engineers working in the private sector will find that they will have to con- front questions related to q. |
| Subject |
Quality control.
|
|
Production management -- Quality control.
|
|
Total quality management.
|
|
Qualité -- Contrôle. |
|
Production -- Gestion -- Qualité -- Contrôle. |
|
Qualité totale. |
|
quality control. |
|
Production management -- Quality control |
|
Quality control |
|
Total quality management |
| Added Author |
Ljundberg, Nadia.
|
| Other Form: |
Print version: Jaccard, Michel. Objectif qualité. English. Objective is quality. 1st ed. [S.l.] : EPFL Press, ©2013 9781466572997 (OCoLC)800035752 |
| ISBN |
1466573007 (electronic bk.) |
|
9781466573000 (electronic bk.) |
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