| Description |
1 online resource (xxix, 610 pages) : illustrations |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
pt. 1. The Development, Introduction and Sustaining of Total Quality Management (TQM) -- Ch. 1. TQM: An Overview / B.G. Dale, A. van der Wiele and J.D. van Iwaarden -- Ch. 2. The Role of Management in TQM / B.G. Dale, A. van der Wiele and J.D. van Iwaarden -- Ch. 3. The Received Wisdom on TQM / B.G. Dale, A. van der Wiele and J.D. van Iwaarden -- Ch. 4. The Introduction of TQM / B.G. Dale, A. van der Wiele and J.D. van Iwaarden -- Ch. 5. A Framework for the Introduction of TQM / B.G. Dale, A. van der Wiele and J.D. van Iwaarden -- Ch. 6. Levels of TQM Adoption / B.G. Dale and D.M. Lascelles -- Ch. 7. Sustaining TQM / B.G. Dale -- pt. 2. The Business Context of TQM -- Ch. 8. Policy Deployment / R.G. Lee and B.G. Dale -- Ch. 9. Quality Costing / B.G. Dale -- Ch. 10. Managing People / A. Wilkinson and A. Brown -- Ch. 11. Managing Service Quality / B.R. Lewis -- Ch. 12. Supplier Development / B.G. Dale and B. Burnes -- pt. 3. Quality Management Systems, Tools and Techniques -- Ch. 13. Quality Management Systems / B.G. Dale -- Ch. 14. Integrated Management Systems / G. Wilkinson and B.G. Dale -- Ch. 15. Tools and Techniques: An Overview / B.G. Dale -- Ch. 16. Quality Function Deployment / I. Ferguson and B.G. Dale -- Ch. 17. Design of Experiments / I. Ferguson and B.G. Dale -- Ch. 18. Failure Mode and Effects Analysis / J.R. Aldridge and B.G. Dale -- Ch. 19. Statistical Process Control / B.G. Dale and P. Shaw -- Ch. 20. Six Sigma / A. van der Wiele, J.D. van Iwaarden, B.G. Dale and A.R.T. Williams -- Ch. 21. Benchmarking / R. Love and B.G. Dale -- Ch. 22. Business Process Re-engineering / J. Macdonald and B.G. Dale -- Ch. 23. Teams and Teamwork / B.G. Dale, A. van der Wiele and J.D. van Iwaarden -- Ch. 24. Self-Assessment, Models and Quality Awards / B.G. Dale, A. van der Wiele and J.D. van Iwaarden -- Ch. 25. Improvement Approaches / A. van der Wiele, J.D. van Iwaarden, B.G. Dale and A.R.T. Williams -- pt. 4. TQM through Continuous Improvement -- Ch. 26. Managing Quality: New Challenges / J.D. van Iwaarden, A. van der Wiele, B.G. Dale and A.R.T. Williams -- Ch. 27. Managing Quality: Epilogue / B.G. Dale, A. van der Wiele and J.D. van Iwaarden. |
| Subject |
Engineering -- Management.
|
|
Total quality management.
|
|
Total Quality Management |
|
Ingénierie -- Gestion. |
|
Qualité totale. |
|
Engineering -- Management |
|
Total quality management |
| Added Author |
Dale, B. G.
|
|
Wiele, Anthony van der.
|
|
Iwaarden, Jos van.
|
| Other Form: |
Print version: Managing quality. 5th ed. Malden, Mass. : Blackwell Pub., 2007 (DLC) 2007003786 |
| ISBN |
9781405142793 (paperback) |
|
1405142790 (paperback) |
|
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