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Title Providing Quality to Customers, 5th Edition [electronic resource] / Institute of Leadership & Institute of Leadership & Management. [O'Reilly electronic resource]

Imprint [S.l.] : Routledge, 2013.
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Available on O'Reilly for Public Libraries
Bookmark link: https://library.naperville-lib.org:444/record=b3187811~S1
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Description 1 online resource
Note Title from content provider.
Summary Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
Added Author Institute of Leadership & Institute of Leadership & Management.
ISBN 9781136370915
1136370919
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