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003    MWT 
005    20191125032924.0 
006    m     o  h         
007    sz zunnnnnuned 
007    cr nnannnuuuua 
008    181109s2018    xxunnn es      i  n eng d 
020    9781469070766 (sound recording : hoopla Audio Book) 
020    1469070766 (sound recording : hoopla Audio Book) 
029    https://d2snwnmzyr8jue.cloudfront.net/
       gil_9781469070766_180.jpeg 
028 42 MWT12253300 
037    12253300|bMidwest Tape, LLC|nhttp://www.midwesttapes.com 
040    Midwest|erda 
082 04 658.812|223 
099    eAudiobook hoopla 
099    eAudiobook hoopla 
100 1  Hyken, Shep,|eauthor. 
245 14 The convenience revolution :|bhow to deliver a customer 
       service experience that disrupts the competition and 
       creates fierce loyalty|h[Hoopla electronic resource] /
       |cShep Hyken. 
250    Unabridged. 
264  1 [United States] :|bGildan Media,|c2018. 
264  2 |bMade available through hoopla 
300    1 online resource (1 audio file (4hr., 41 min.)) :
       |bdigital. 
336    spoken word|bspw|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
344    digital|hdigital recording|2rda 
347    data file|2rda 
506    Digital content provided by hoopla. 
511 1  Read by Tim Andres Pabon. 
520    There's a reason they call it a convenience store- because
       it's convenient! When you have to pick up a gallon of milk,
       would you rather stop by a large supermarket or a 7-
       Eleven? Customers who shop at convenience stores know the 
       selection is smaller and the prices are often higher…yet 
       they still come in droves because of the ease of purchase.
       What about the minibar in your hotel room? That's 
       convenient too…but the convenience comes at a cost. Did 
       you ever stop to think that the same $5.00 can of Coca-
       Cola in the hotel's mini-fridge can be bought down the 
       hall from the vending machine for just $1.25? Yet even 
       with that can of Coke being four times more expensive, 
       hotels are restocking minibars every day. Customers will 
       pay for convenience. And they'll choose to do more 
       business over time with the people and companies that make
       their lives more convenient. This book shows you how to 
       leverage convenience as a powerful way to differentiate 
       yourself from your competition. You'll learn six 
       compelling strategies, supported by numerous examples and 
       case studies that will fuel your plan to create a focus on
       convenience for your customers. 
538    Mode of access: World Wide Web. 
650  0 Customer services. 
650  0 Customer loyalty. 
700 1  Pabon, Tim Andres. 
710 2  hoopla digital. 
856 40 |uhttps://www.hoopladigital.com/title/
       12253300?utm_source=MARC|zInstantly available on hoopla. 
856 42 |zCover image|uhttps://d2snwnmzyr8jue.cloudfront.net/
       gil_9781469070766_180.jpeg