| Description |
1 online resource (xiii, 220 pages) |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
<P>Introduction</p> <p>List chapter number and chapter title below</p> <p>Part One: Introducing Behavioural Science</p> <p>Chapter 1: A Matter of Perspective</p> <p>Chapter 2: Right Tools For The Job</p> <p>Chapter 3: The Traditinal Toolkit</p> <p>Chapter 4: What Is The Job</p> <p>Chapter 5: Introducing Behavioural Science</p> <p>Chapter 6: Behavioural Driver One -- Our Experience and Knowledge</p> <p>Chapter 7: Behavioural Driver Two -- Other People</p> <p>Chapter 8: Behavioural Driver Three -- Context</p> <p>Part Two -- HUMANS</p> <p>Chapter 9: Introducing HUMANS</p> <p>Chapter 10: H is for Helpful</p> <p>Chapter 11: U is for Understand</p> <p>Chapter 12: M is for Manageable</p> <p>Chapter 13: A is for Acceptable</p> <p>Chapter 14: N is for Normal</p> <p>Chapter 15: S is for Salient</p> <p>Chapter 16: How to use HUMANS</p> <p>Part Three -- The Six Rules</p> <p>Chapter 17: Introducing The Six Rules</p> <p>Chapter 18: Rule Number One</p> <p>Chapter 19: Rule Number Two</p> <p>Chapter 20: Rule Number Three</p> <p>Chapter 21: Rule Number Four</p> <p>Chapter 22: Rule Number Five</p> <p>Chapter 23: Rule Number Six</p> <p>Part Four -- RADAR</p> <p>Chapter 24: Introducing RADAR</p> <p>Chapter 25: R is for Rebellious</p> <p>Chapter 26: A is for Adaptive</p> <p>Chapter 27: D is for Dissenting</p> <p>Chapter 28: A is also for Analytical</p> <p>Chapter 29: R is also for Remarkable</p> <p>Chapter 30: Conclusion</p> <p>Glossary</p> <p>Bibliography</p> <p>Acknowledgments</p> <p>About the Author(s)</p> <p>Index</p> |
| Summary |
"Human risk (the risk of people doing things they shouldn't, or not doing things they should') is the largest single risk facing all organisations -- when things go wrong, there's always a human component, either causing the problem or making it worse. Collectively, companies spend billions trying to manage human risk via functions like Compliance, InfoSec, Risk, Audit, Legal, Human Resources and Internal Comms -- it is people in these functions, as well as those tasked with managing people, that is the target audience for the book. Technology exacerbates the problem by providing each of us with weapons of mass destruction' from a human risk perspective -- even the most junior employee can cause huge damage via their keyboard, either in the work environment or via their personal social media account -- and by taking over basic, repetitive tasks, which mean people are spending more time in human risk sensitive' activities. Traditional approaches to mitigating human risk rely heavily on the idealised presumption that because people are employed, they can simply be told what to do -- this works well in safety-critical environments, where the black & white' parameters of desired outcomes are easy to predict, but is much harder when it comes to grey', less codifiable, areas like ethics which are often difficult to monitor until it's too late and rely on employees being positively engaged. If we want to mitigate the risks posed by human decision-making, then we need to base our approach on an understanding of how humans actually make decisions, which is where Behavioural Science -- a discipline based on academic research and field-tested on real' humans by advertisers, governments and transport authorities -- can help achieve better outcomes. This book is designed to help all those involved in managing human risk to achieve compliance' with a small -- in other words, getting their desired outcome -- and explores how organisations can get the best out of their people by designing frameworks that work with, rather than against, the grain of human thinking. Readers will learn to challenge their existing presumptions about managing human risk and discover practical techniques and examples they can deploy in their work environment."-- Provided by publisher. |
| Subject |
Business ethics -- Psychological aspects.
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Morale des affaires -- Aspect psychologique. |
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Risk management |
| Added Title |
Bringing behavioral science to ethics and compliance |
| Other Form: |
Print version: Hunt, Christian Humanizing rules Hoboken, New Jersey : Wiley, [2023] 9781394177400 (DLC) 2022055662 |
| ISBN |
9781394187294 electronic book |
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1394187297 electronic book |
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9781394187287 electronic book |
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1394187289 electronic book |
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hardcover |
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hardcover |
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