Retail truths -- Some things never change -- Getting technology to work for you -- Attracting more customers -- Understanding your demographics -- Starting to use social media and PR -- Selling more -- Presenting products and services online -- The checkout journey -- Surprising customer servixe -- Make your brand your customers' -- Deep dive: global payment alternatives -- Key opportunities in the coming year -- Expert commentary: expanding internationally -- Inventory management -- Delivery delight -- Beefing up security.