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Author Heppell, Michael, author.

Title 5 star service : how to deliver exceptional customer service / Michael Heppell. [O'Reilly electronic resource]

Edition Second edition.
Publication Info. Harlow, United Kingdom ; New York : Pearson Education, 2013.
To Access:
Available on O'Reilly for Public Libraries
Bookmark link: https://library.naperville-lib.org:444/record=b3173622~S1
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Description 1 online resource (1 volume) : illustrations
Subject Customer services -- Management.
Consumer satisfaction.
Service à la clientèle -- Gestion.
Consommateurs -- Satisfaction.
Consumer satisfaction
Customer services -- Management
Added Title Five star service
How to deliver exceptional customer service
Note Title on resource description page: Five star service, one star budget
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