LEADER 00000cam a2200385Ia 4500 
001    sky220505517 
003    SKY 
005    20141231191201.0 
008    101020t20102010nyua          000 0 eng   
010    oc2010081583 
020    9780143118442 (pbk.) 
020    0143118447 (pbk.) 
035    (OCoLC)671252867 
040    OCP|cOCP|dJRS|dHMG|dEOW|dSKYRV|dUtOrBLW|erda 
082 04 158.2|222 
092    158.2|bSTO 
100 1  Stone, Douglas,|d1958- 
245 10 Difficult conversations :|bhow to discuss what matters 
       most /|cDouglas Stone, Bruce Patton, Sheila Heen. 
250    Tenth anniversary edition, [second edition]. 
264  1 New York :|bPenguin Books,|c[2010] 
264  4 |c©2010 
300    xxxiii, 315 pages :|billustrations ;|c20 cm 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
500    "With a foreword by Roger Fisher"--Cover. 
500    "Updated with answers to the 10 most frequently asked 
       questions about difficult conversations"--Cover. 
500    First published in the U.S.A. by Viking Penguin, 1999. 
505 0  Sort out the three conversations -- Stop arguing about 
       who's right: explore each other's stories -- Don't assume 
       they meant it: disentangle intent from impact -- Abandon 
       blame: map the contribution system -- Have your feelings 
       (or they will have you) -- Ground your identity: ask 
       yourself what's at stake -- What's your purpose?: when to 
       raise it and when to let go -- Getting started: begin from
       the third story -- Learning: listen from the inside out --
       Expression: speak for yourself with clarity and power -- 
       Problem-solving: take the lead -- Putting it all together 
       -- Ten questions people ask about difficult conversations 
       -- A road map to Difficult conversations. 
650  0 Interpersonal communication. 
650  0 Interpersonal communication|vCase studies. 
700 1  Heen, Sheila. 
700 1  Patton, Bruce.