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Author Stone, Douglas, 1958-

Title Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

Edition Tenth anniversary edition, [second edition].
Publication Info. New York : Penguin Books, [2010]
©2010
Location Call No. Status
 95th Street Adult Nonfiction  158.2 STO    AVAILABLE
 Naper Blvd. Adult Nonfiction  158.2 STO    DUE 11-06-19
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Description xxxiii, 315 pages : illustrations ; 20 cm
Note "With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
First published in the U.S.A. by Viking Penguin, 1999.
Contents Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
Subject Interpersonal communication.
Interpersonal communication -- Case studies.
Added Author Heen, Sheila.
Patton, Bruce.
ISBN 9780143118442 (pbk.)
0143118447 (pbk.)
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