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Author Stone, Douglas, 1958- author.

Title Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

Edition Revised edition, Third edition.
Publication Info. [New York] : Penguin Books, 2023.
Bookmark link: https://library.naperville-lib.org:444/record=b3077545~S1
Location Call No. Status
 95th Street Adult Nonfiction  158.2 STO    AVAILABLE
 Naper Blvd. Adult Nonfiction  158.2 STO    AVAILABLE
 Nichols Adult Nonfiction  158.2 STO    AVAILABLE
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Description xxiv, 372 pages : illustrations ; 20 cm
Note Revised edition of Difficult conversations, 1999.
Bibliography Includes bibliographical references.
Summary "The 10th-anniversary edition of the New York Times business bestseller--now updated with "Answers to Ten Questions People Ask." We attempt or avoid difficult conversations every day--whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- Provided by publisher.
Subject Interpersonal communication.
Interpersonal communication -- Case studies.
Added Author Patton, Bruce, author.
Heen, Sheila, author.
ISBN 9780143137597 (trade paperback)
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