| Description |
1 online resource (1 audio file (01 hr., 47 min.)) |
| Playing Time |
014700 |
| Description |
digital rdatr |
|
audio file rdaft |
| Series |
Emotional intelligence |
|
HBR emotional intelligence series. [Spoken word.]
|
| Performer |
Read by Mike Lenz, Eleanor McCormick. |
| Summary |
Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their-and your own-emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including Daniel Goleman, Tony Schwartz, Nick Morgan, and Daniel Gilbert. This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F.R. Kets de Vries |
| Subject |
Conflict management.
|
|
Emotional intelligence.
|
|
Problem solving.
|
|
Work -- Psychological aspects.
|
|
Problem employees.
|
|
Gestion des conflits. |
|
Intelligence émotionnelle. |
|
Résolution de problème. |
|
Travail -- Aspect psychologique. |
|
Employés à problèmes. |
|
Conflict management |
|
Emotional intelligence |
|
Problem employees |
|
Problem solving |
|
Work -- Psychological aspects |
| Genre |
Downloadable audio books. |
|
Audiobooks
|
|
Audiobooks.
|
|
Livres audio.
|
| Added Author |
Lenz, Mike, narrator.
|
|
McCormick, Eleanor, narrator.
|
| ISBN |
9781663722195 (electronic audio bk.) |
|
1663722196 (electronic audio bk.) |
|
More Resources