| Description |
1 online resource (179 pages) |
| Contents |
Front Cover; Contents; Chapter 1 -- Introduction; Chapter 2 -- Node-Link Maps; Chapter 3 -- Process Activity Maps; Chapter 4 -- Process Step Maps; Chapter 5 -- Basic Task Element Maps; Chapter 6 -- Event Pathway Maps; Chapter 7 -- Response Timeline Maps; Chapter 8 -- Key Performance Driver Maps; Chapter 9 -- Summary; Compiled Glossary; Compiled Reference List; About the Author; Back Cover. |
| Summary |
To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics-depending on the level of detail and understanding required. During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he's gathered these critical. |
| Bibliography |
Includes bibliographical references and index. |
| Subject |
Performance -- Measurement.
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Performance standards.
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Performance -- Evaluation.
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Rendement au travail -- Normes. |
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Personnel -- Évaluation. |
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Performance -- Evaluation |
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Performance -- Measurement |
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Performance standards |
| Other Form: |
Print version: Harbour, Jerry L. Performance Mapping and Measurement Handbook. Hoboken : CRC Press, ©2013 9781466571341 |
| ISBN |
9781466571358 (electronic bk.) |
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1466571357 (electronic bk.) |
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