| Description |
1 online resource (1 volume) : illustrations |
| Bibliography |
Includes bibliographical references and index. |
| Summary |
Hamme reveals a method for connecting your company's value creation processes to customer-desired products, forging a link between strategic intentions and everyday business activities by making it a goal to systematize innovation in your company. You'll learn how to transform your organization into a Process Focused Enterprise where organizational silos, command-and-control management, guesswork, and information inadequacies cease to exist--and where intuitive, simplified, fact-based, customer-connected approaches are the rule. Topics include: assessing your current operational capabilities by visually depicting work streams and building conceptual blueprints from your core value chain to the end consumer; driving customer-focused improvements by building feedback loops from the front lines and by managing the customer's processes; implementing a system that embeds process management practices to ensure process delivers the greatest financial benefit. -- Edited summary from book. |
| Contents |
Machine generated contents note: 1. The Challenge of Change -- 2. The Innovation Recipe: Surfing the Wave of Change -- 3. The Power of Process -- 4. Innovation via a Process-Based Approach -- 5. Process System: Only Build with an Accurate Blueprint -- 6. Process Governance: The Electrician Performs the Electrical Work -- 7. The Innovation Plan: A Methodical Approach Is Needed to Build a Skyscraper -- 8. Implementation of a Process-Based Approach -- 9. Executing a Process-Based Initiative -- 10.A Process-Focused Enterprise in Action -- 11. The Future of Process-Focused Enterprises. |
| Language |
English. |
| Subject |
Reengineering (Management)
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Organizational effectiveness.
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Organizational change.
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Diffusion of innovations.
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Industrial management.
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Organizational Innovation |
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Diffusion of Innovation |
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Réingénierie organisationnelle. |
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Efficacité organisationnelle. |
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Changement organisationnel. |
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Innovations -- Diffusion. |
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Gestion d'entreprise. |
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Diffusion of innovations |
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Industrial management |
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Organizational change |
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Organizational effectiveness |
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Reengineering (Management) |
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Management. |
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Business & Economics. |
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Management Styles & Communication. |
| Added Title |
Linking strategic intent to everyday execution |
| Other Form: |
Print version: Hamme, David. Customer focused process innovation. New York : McGraw-Hill, [2015] 9780071834704 (DLC) 2014015837 (OCoLC)878812948 |
| ISBN |
9780071834711 (electronic bk.) |
|
0071834710 (electronic bk.) |
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