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Author Guerra-López, Ingrid.

Title Performance evaluation : proven approaches for improving program and organizational performance / Ingrid Guerra-López. [O'Reilly electronic resource]

Edition 1st ed.
Imprint San Francisco : Jossey-Bass, ©2008.
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Description 1 online resource (xiv, 304 pages) : illustrations
data file
Series Research Methods for the Social Sciences
Research methods for the social sciences.
Bibliography Includes bibliographical references (pages 285-293) and index.
Contents Foundations of evaluation -- Principles of performance-based evaluation -- Overview of existing evaluation mode -- Kirkpatrick's four levels of evaluation -- Phillip's return on investment methodology -- Brinkerhoff"s success case method -- The impact evaluation process -- The CIPP model -- Evaluating evaluations -- Data -- Data collection -- Analysis of evaluation data: tools and techniques -- Communicating the findings -- Common errors in evaluation -- Continual improvement -- Contracting for evaluation services -- Intelligence gathering for decision making: -- The future of evaluation in performance improvement.
Summary "Performance Evaluation is a hands-on text for practitioners, researchers, educators, and students in how to use scientifically-based evaluations that are both rigorous and flexible. Author Ingrid Guerra-Lopez, an internationally-known evaluation expert, introduces the foundations of evaluation and presents the most applicable models for the performance improvement field. Her book offers a wide variety of tools and techniques that have proven successful and is organized to illustrate evaluation in the context of continual performance improvement." "Guerra-Lopez's book bridges the gap between theory and practice. It illustrates the various models in accessible terms, explores the research evidence behind each, explains how each model looks in practice, and shows how each approach can be tailored for specific evaluations."--Jacket
Language English.
Subject Employees -- Rating of.
Performance standards.
Organizational effectiveness.
Rendement au travail -- Normes.
Efficacité organisationnelle.
Employees -- Rating of
Organizational effectiveness
Performance standards
Werknemers.
Prestatiebeoordeling.
Personalbeurteilung.
Arbeitsbewertung.
Performance-Messung.
Wirtschaftliche Effizienz.
Bewertung.
Wissenschaftliche Methode.
Other Form: Print version: Guerra-López, Ingrid. Performance evaluation. 1st ed. San Francisco : Jossey-Bass, ©2008 9780787988838 (DLC) 2007050973 (OCoLC)183928669
ISBN 9781118504895 (electronic bk.)
1118504895 (electronic bk.)
1283645149
9781283645140
1119461200
9781119461203
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