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Author Goodman, John A., author.

Title Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits / John A. Goodman, Scott M. Broetzmann.

Edition Second edition.
Publication Info. [New York] : HarperCollins Leadership, an imprint of HarperCollins, [2019]
Location Call No. Status
 Nichols Adult Nonfiction  658.812 GOO    DUE 10-16-20
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Description xx, 268 pages : illustrations ; 24 cm
Bibliography Includes bibliographical references (pages 255-260) and index.
Subject Customer services.
Customer relations -- Management.
Added Author Broetzmann, Scott M., author.
ISBN 9780814439050
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