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Author Giere, Nancy, author.

Title Call Center Training-Teams & Quality / Giere, Nancy. [O'Reilly electronic resource]

Edition 1st edition.
Publication Info. Association for Talent Development, 2000.
To Access:
Available on O'Reilly for Public Libraries
Bookmark link: https://library.naperville-lib.org:444/record=b3183740~S1
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Description 1 online resource (16 pages)
text file
24.95
Summary Learn how to develop performance measurement criteria for call center agents plus how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services, and systems.
Subject Industrial management.
Gestion d'entreprise.
Industrial management
Added Author O'Reilly for Higher Education (Firm)
Standard No. 750005
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