LEADER 00000nim a22004695a 4500 
003    MWT 
005    20191125021736.0 
006    m     o  h         
007    sz zunnnnnuned 
007    cr nnannnuuuua 
008    190906s2019    xxunnn es      i  n eng d 
020    9781523085675 (sound recording : hoopla Audio Book) 
020    1523085673 (sound recording : hoopla Audio Book) 
029    https://d2snwnmzyr8jue.cloudfront.net/
       bkb_9781523085675_180.jpeg 
028 42 MWT12436746 
037    12436746|bMidwest Tape, LLC|nhttp://www.midwesttapes.com 
040    Midwest|erda 
082 04 658.8/12|223 
099    eAudiobook hoopla 
099    eAudiobook hoopla 
100 1  Power, Jerry,|eauthor. 
245 14 The real-time revolution :|btransforming your organization
       to value customer time|h[Hoopla electronic resource] /
       |cJerry Power and Tom Ferratt. 
250    Unabridged. 
264  1 [United States] :|bBerrett-Koehler Publishers,|c2019. 
264  2 |bMade available through hoopla 
300    1 online resource (1 audio file (6hr., 26 min.)) :
       |bdigital. 
336    spoken word|bspw|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
344    digital|hdigital recording|2rda 
347    data file|2rda 
506    Digital content provided by hoopla. 
511 1  Read by Jeff Hoyt. 
520    Time has become a precious commodity, so business leaders 
       who can save their customers' time more effectively than 
       competitors do will win their loyalty. This book shows how
       it's done. Business survival requires valuing what 
       customers value-and in our overworked and distraction-rich
       era, customers value their time above all else. Real-time 
       companies beat their rivals by being faster and more 
       responsive in meeting customer needs. To become a real-
       time company, as top scholars Jerry Power and Tom Ferratt 
       explain, you need a real-time monitoring and response 
       system. They offer detailed advice on how to put 
       procedures in place that will collect data on how well 
       products or services are saving customer time; identify 
       strengths, weaknesses, threats, and opportunities; and 
       specify innovations needed to save even more customer 
       time. Where should leaders look to innovate? Powers and 
       Ferratt say to search every step in the life of a product 
       or service, from development to production to usage. And 
       for each step, they identify four possible levers for 
       innovation: the design of the products or services 
       themselves, the process used to produce them, the data 
       that can be gathered on their use, and the people who make
       or provide the product or service. The book features 
       dozens of examples of companies that are getting it right 
       and the innovations they used to help their customers save
       time, all while helping themselves to a hefty slice of 
       market share. This is a comprehensive, authoritative guide
       to thriving in a revolution that is sweeping every 
       industry and sector. 
538    Mode of access: World Wide Web. 
650  0 Time management. 
650  0 Customer relations. 
650  0 Organizational change. 
700 1  Ferratt, Thomas W.,|eauthor. 
710 2  hoopla digital. 
856 40 |uhttps://www.hoopladigital.com/title/
       12436746?utm_source=MARC|zInstantly available on hoopla. 
856 42 |zCover image|uhttps://d2snwnmzyr8jue.cloudfront.net/
       bkb_9781523085675_180.jpeg