| Description |
1 online resource (xxi, 278 pages) |
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text file rda |
| Contents |
The nature of conflict and power -- Power-conflict traps -- Conflict intelligence -- Pragmatic benevolence -- Cultivated support -- Constructive dominance -- Strategic appeasement -- Selective autonomy -- Effective adaptivity -- Principled rebellion -- Conclusion. |
| Summary |
A provocative guide to navigating conflict in the workplace by assessing power dynamics and adapting your tactics accordingly. |
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Two conflict resolution experts describe the power dynamics that are at the root of all workplace conflicts and offer strategies to help negotiate a dispute and reach the best resolution. |
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"A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson's leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative position of power affects how you approach conflict. Coleman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authors' years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization. Making Conflict Work includes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change"-- Provided by publisher. |
| Bibliography |
Includes bibliographical references (pages 261-269) and index. |
| System Details |
Requires Boundless App. |
| Subject |
Conflict management.
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Interpersonal relations.
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Interpersonal conflict.
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Organizational behavior.
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Conflict management. |
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Interpersonal conflict. |
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Interpersonal relations. |
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Organizational behavior. |
| Genre |
Electronic books. |
| Added Author |
Ferguson, Robert, 1955- author.
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| Other Form: |
Electronic reproduction of (manifestation): Coleman, Peter T., 1959- Making conflict work Boston : Houghton Mifflin Harcourt, 2014 9780544148390 (DLC) 2014011691 (OCoLC)867078135 |
| ISBN |
9780544149144 : $15.95 |
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0544149149 : $15.95 |
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