| Description |
1 online resource (1 volume) : illustrations |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Meeting customers' real needs : the nature of service system design -- Fulfilling orders : the nature of modern order cycle management -- Developing a winning customer fulfillment strategy -- Configuring the network for successful fulfillment -- Implementing an enabling technology strategy -- Assessing performance for success and improvement. |
| Summary |
Fulfillment and customer service are where business reputations and relationships are instantly won and lost. The Definitive Guide to Order Fulfillment and Customer Service is the most authoritative, complete, best-practice guide to excelling in these crucial supply chain processes. Whether you're a practitioner or a student, the authors help you thoroughly understand all facets of modern fulfillment and customer service. They help you clarify how your customer envisions value, so you can deliver on the metrics that matter most to them. Then, starting from this customer-centric foundation, they guide you through optimizing key processes, designing better strategies, configuring more effective fulfillment networks, leveraging new technology, and using metrics to improve. Throughout, key ideas are supported by examples, charts, graphs, summaries, references, and more: everything you need to master the concepts and apply them in your own career. |
| Subject |
Business logistics.
|
|
Shipment of goods.
|
|
Physical distribution of goods.
|
|
Inventory control.
|
|
Customer services.
|
|
Logistique (Organisation) |
|
Expédition de marchandises. |
|
Distribution (Économie politique) |
|
Gestion des stocks. |
|
Service à la clientèle. |
|
distribution (function) |
|
inventorying. |
|
Business logistics |
|
Customer services |
|
Inventory control |
|
Physical distribution of goods |
|
Shipment of goods |
| Added Author |
Fawcett, Amydee M.
|
|
Council of Supply Chain Management Professionals.
|
| Other Form: |
Print version: Fawcett, Stanley E. Definitive guide to order fulfillment and customer service. Upper Saddle River, N.J. : Pearson Education, 2014 (DLC) 2013953113 |
| ISBN |
9780133453874 (electronic bk.) |
|
0133453871 (electronic bk.) |
|
0133453863 |
|
9780133453867 |
|
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