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Author Knowles, Jonathan, author.

Title Bed, bath & bankruptcy : lessons for senior leaders : research reveals that a focus on finances is no substitute for creating customer value when a company is struggling / Jonathan Knowles, Russell Baris, B. Tom Hunsaker, Richard Ettenson. [O'Reilly electronic resources]

Edition [First edition].
Publication Info. [Place of publication not identified] : MIT Sloan Management Review, 2023.
To Access:
Available on O'Reilly for Public Libraries
Bookmark link: https://library.naperville-lib.org:444/record=b3194942~S1
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Description 1 online resource (9 pages) : illustrations
Note Reprint #64440.
Summary A survey of more than 1,600 Bed Bath & Beyond shoppers reveals why a business recovery strategy set in motion by a new management team in 2019 failed: The BB&B leadership team's focus on cost cutting overlooked the importance of creating value for customers. The story of the retailer's bankruptcy is a cautionary tale for other businesses that are struggling to adapt and at risk of losing sight of customer value creation amid increased competition in a changing market.
Subject Bed, Bath and Beyond (Firm)
Bankruptcy -- Prevention.
Retail trade -- Management.
Bankruptcy -- Prevention
Retail trade -- Management
Added Author Baris, Russell, author.
Hunsaker, B. Tom, author.
Ettenson, Richard, author.
Added Title Bed, bath and bankruptcy
Standard No. 53863MIT64440
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