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008    120206s2012    nju     o     001 0 eng   
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099    eBook O’Reilly for Public Libraries 
100 1  Eliason, Frank,|d1972-|1https://id.oclc.org/worldcat/
       entity/E39PBJdCtyymk8JFmvhrYmFYfq 
245 10 @ your service :|bhow to attract new customers, increase 
       sales, and grow your business using simple customer 
       service techniques /|cFrank Eliason.|h[O'Reilly electronic
       resource] 
246 3  At your service :|bhow to attract new customers, increase 
       sales, and grow your business using simple customer 
       service techniques 
260    Hoboken, N.J. :|bWiley,|c2012. 
300    1 online resource 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
500    Includes index. 
505 0  Cover; Contents; Title; Copyright; Dedication; Foreword 
       Jeff Jarvis; Foreword Brian Solis; Acknowledgments; 
       Chapter 1: This Could Be Your Brand; Chapter 2: Welcome to
       Our World of @YourService; Chapter 3: It Starts with a 
       Capital C; Chapter 4: Do you Tell Your Customers Not to 
       Call you?; Chapter 5: Let Me Check with My Boss; Chapter 6
       : The Social Media Hype; Chapter 7: The Starting Point; 
       Chapter 8: The Snarky Web; Chapter 9: Scalable Intimacy; 
       Chapter 10: Intimate Connections; Chapter 11: The Social 
       Business; Chapter 12: Connecting; Chapter 13: The First 
       Weeks at Comcast. 
520    "A guide to refocusing your business on those who matter 
       most: customers and employees. Technology and social media
       tools have made it easier than ever for companies to 
       communicate with consumers. They can listen and join in on
       conversations, solve problems, get instant feedback about 
       their products and services, and more. So why, then, are 
       most companies not doing this? Instead, is seems as if 
       customer service is at an all time low, and that the few 
       companies who are choosing to focus on their customers are
       experiencing a great competitive advantage. At Your 
       Service explains the importance of refocusing your 
       business on your customers and your employees, and just 
       how to do it. Explains how to create a culture of 
       empowered employees who understand the value of a great 
       customer experience Advises on the need to communicate 
       that experience to their customers and potential customers
       Frank Eliason, recognized by BusinessWeek as the 'most 
       famous customer service manager in the US, possibly in the
       world, ' has built a reputation for helping large 
       businesses improve the way they connect with customers and
       enhance their relationships At Your Service will appeal to
       leaders, managers, business owners, customer service 
       professionals, and anyone who wants to learn how to add 
       value to their organization"--|cProvided by publisher. 
588 0  Print version record and CIP data provided by publisher. 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
650  0 Customer services. 
650  0 Corporate culture. 
650  0 Customer relations. 
650  6 Service à la clientèle. 
650  6 Culture organisationnelle. 
650  7 Corporate culture|2fast 
650  7 Customer relations|2fast 
650  7 Customer services|2fast 
776 08 |iPrint version:|aEliason, Frank, 1972-|tAt your service.
       |dHoboken, N.J. : Wiley, 2012|z9781118217221|w(DLC)  
       2012003419 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/9781118217221/?ar
       |zAvailable on O'Reilly for Public Libraries 
938    Internet Archive|bINAR|nyourservicehowto0000elia 
938    123Library|b123L|n52303 
938    Books 24x7|bB247|nbkb00046066 
938    Coutts Information Services|bCOUT|n22302702 
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938    Recorded Books, LLC|bRECE|nrbeEB00063265 
938    YBP Library Services|bYANK|n7584734 
938    YBP Library Services|bYANK|n12671761 
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