| Description |
1 online resource (xviii, 362 pages) : illustrations |
| Series |
--For dummies |
|
--For dummies.
|
| Note |
Includes index. |
| Summary |
A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders. The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. |
| Contents |
Balanced Scorecard Strategy For Dummies -- About the Author -- Dedication -- Authors' Acknowledgments -- Contents at a Glance -- Table of Contents -- Introduction -- About This Book -- Conventions Used in This Book -- What You're Not to Read -- Foolish Assumptions -- How This Book Is Organized -- Icons Used in This Book -- Where to Go from Here -- Part I: The ABC's of Balanced Scorecard -- Chapter 1: Goals, Scores, and the Balanced Scorecard -- Getting Familiar with Balanced Scorecard -- Achieving Organizational Balance -- Analyzing Your Customers: Critical Leg. |
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Following the Money: Foundation Leg -- Tracking Your Internal Business Processes: Value-Creation Leg -- Managing Company-wide Knowledge, Education, and Growth: Learning Leg -- Using Dashboards to Apply Balanced Scorecards to Your Business -- Chapter 2: Building and Balancing Scorecard Strategies -- Understanding How the Four Legs Interact and Link to Strategies -- Borrowing from Other Companies' Success -- Developing Your Strategy Map: A Balancing Act -- Ensuring a Balanced Scorecard (And What to Do When Yours Isn't) -- Adapting to Changes in Your Markets or Business. |
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Chapter 3: Planning For the Balanced Scorecard -- Getting Your Planning in Order -- Planning Your Work and Working Your Plan -- Building the Foundation and the Structure of a Scorecard -- Adding the Final Touches -- Chapter 4: Putting Your Balanced Scorecard into Action -- Deciding When to Launch Your Balanced Scorecard -- Sustaining the Balanced Scorecard -- Mastering the Art of Communicating Your Balanced Scorecards -- Part II: The Customer -- The Critical Leg -- Chapter 5: Understanding Your Role with Customers -- Five Things You Must Know about Customers. |
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Using Customer Info to Keep Your Customers Happy -- Linking Customer Measures to Your Strategies, Policies, and Plans -- Following Up with Your Customers for Adjustments -- Chapter 6: Creating a Customer Scorecard -- Zeroing In on the Right Customer Measures -- Getting Dependable Data -- Avoiding Interpretation Pitfalls -- Building the Customer Scorecard -- Analyzing a Scorecard and Determining a Course of Action -- Chapter 7: Building the Customer Leg Dashboard -- Customer Dashboard Fundamentals -- Building the Customer Dashboard -- Tracking and Analyzing the Customer Dashboard. |
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Part III: Financial Measurement -- The Foundation Leg -- Chapter 8: Understanding Your Role in Financial Measurement -- Five Things You Must Know About Financial Measurement -- Finding The Financial Data Gold Mines -- Measuring and Interpreting with Accuracy -- Turning Numbers into Information -- Linking Financial Measurements To Strategies, Plans And Tactics -- Chapter 9: Building the Financial Leg Scorecard -- Key Aspects of Financial Measures -- Financial Measures That Matter -- Creating The Financial Scorecard -- Interpreting Financial Measures for Balanced Scorecards. |
| Subject |
Organizational effectiveness -- Measurement.
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Performance -- Measurement.
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Industrial productivity -- Measurement.
|
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Efficacité organisationnelle -- Mesure. |
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Productivité -- Mesure. |
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Industrial productivity -- Measurement |
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Organizational effectiveness -- Measurement |
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Performance -- Measurement |
| Added Author |
Buchman, Rick.
|
|
Economy, Peter.
|
| Other Form: |
Print version: Hannabarger, Chuck. Balanced scorecard strategy for dummies. Hoboken, NJ : Wiley, ©2007 047013397X 9780470133972 (DLC) 2007932466 (OCoLC)172963001 |
| ISBN |
9780470227688 (electronic bk.) |
|
0470227680 (electronic bk.) |
|
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