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Author Esposito, Angelo.

Title Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation [Hoopla electronic resource] / Angelo Esposito and Timothy Rogers.

Edition Unabridged.
Publication Info. [United States] : IT Governance Publishing, 2018.
Made available through hoopla
To Access:
Instantly available on hoopla.
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Bookmark link: https://library.naperville-lib.org:444/record=b2376769~S1
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Description 1 online resource (1 audio file (6hr., 43 min.)) : digital.
digital digital recording rda
data file rda
Access Digital content provided by hoopla.
Cast Read by Peter Silverleaf.
Summary There is a wealth of material that describes the nuts and bolts of IT Service Management (ITSM), but there is little practical advice on how to implement ITSM best practices to achieve business objectives and design and implement a real, working ITSM model. This book fills the gap.
System Details Mode of access: World Wide Web.
Subject ITSM library.
IT infrastructure library.
Business enterprises -- Information technology -- Management.
Information technology -- Management.
Organizational change -- Management.
Added Author Rogers, Timothy, 1961-
hoopla digital.
ISBN 9781787781009 (sound recording : hoopla Audio Book)
1787781003 (sound recording : hoopla Audio Book)
Music No. MWT13463747
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