| Description |
1 online resource (255 pages) |
| Bibliography |
Includes bibliographical references. |
| Contents |
Setting the stage -- Inventory the current service offering -- Validate the current service model -- Establish an ITSM steering committee -- Define the ideal target state -- Create the IT strategic and tactical plans -- Define organizational roles and responsibilities -- Standardized development approach -- Strategy and planning -- Logical and physical design -- Build and test -- Conduct service and process health assessment -- Analysis and deployment -- Operation and sustainment -- Balanced scorecard and continual improvement -- Putting it all together. |
| Summary |
Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. |
| Language |
English. |
| Subject |
IT infrastructure library.
|
|
ITSM library.
|
|
IT infrastructure library |
|
Business enterprises -- Information technology -- Management.
|
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Information technology -- Management.
|
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Organizational change -- Management.
|
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Organizational change.
|
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Entreprises -- Technologie de l'information -- Gestion. |
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Technologie de l'information -- Gestion. |
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Changement organisationnel. |
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Information technology -- Management |
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Organizational change -- Management |
| Added Author |
Rogers, Timothy.
|
| Other Form: |
Print version: 9781849284561 |
| ISBN |
9781849284578 (e-book) |
|
1849284571 (e-book) |
|
1299468489 |
|
9781299468481 |
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