Title Making IT lean : applying lean practices to the work of IT / Howard Williams and Rebecca Duray. [O'Reilly electronic resource]

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Boca Raton, FL : CRC Press, 2013.

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Bookmark link: https://library.naperville-lib.org:444/record=b3161221~S1

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Description	1 online resource
Bibliography	Includes bibliographical references and index.
Contents	Preface -- Introduction -- The work of IT -- The OM perspective -- The lean improvement model -- Lean problem solving : identifying and understanding problems -- Lean problem solving : identifying and managing solutions -- Lean IT service management -- Implementing and sustaining lean IT improvements -- Looking at lean IT -- Index.
Summary	Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles. The text reviews IT Service Management, with reference to the IT Infrastructure Library (ITIL®) as a framework for best practices-explaining how to use it to accommod.
Subject	Software engineering -- Management.
	Information technology -- Management.
	Electronic data processing departments -- Management.
	Computer software -- Development -- Cost control.
	Lean manufacturing.
	Data processing service centers -- Management.
	Technologie de l'information -- Gestion.
	Centres de traitement de l'information -- Gestion.
	Production allégée.
	Electronic data processing departments -- Management
	Information technology -- Management
	Lean manufacturing
	Software engineering -- Management
Added Author	Duray, Rebecca.
Other Form:	Print version: Williams, Howard. Making IT lean. Boca Raton, FL : CRC Press, 2013 9781439876022 (DLC) 2012022422 (OCoLC)706022769
ISBN	9781439876039 (electronic bk.)
	1439876037 (electronic bk.)
	9781138440364 (hardback)
	1138440361

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