| Description |
1 online resource |
| Summary |
"Fundamentals of Performance Improvement is a practical how-to guide designed to help practitioners and students understand the science of performance technology and successfully implement organizational change. Using the Human Performance Technology (HTP) model, the authors explain step-by-step how to spot performance indicators, analyze problems, identify their underlying causes, and create workable solutions, and perspective on change management. The completely updated and revised third edition will also feature expanded sections on intervention design and development, tips for sustaining change over time, and all new case studies contributed by top practitioners and academics in the field"-- Provided by publisher. |
| Bibliography |
Includes bibliographical references and indexes. |
| Contents |
Contents -- Title -- Dedication -- Copyright -- List of Figures -- List of Tables -- List of Exhibits -- List of Case Studies -- List of Performance Support Tools -- Acknowledgments -- Forewordâ€"The Practice of Performance Improvement, by Judith A. Hale -- Forewordâ€"Fundamentals of Performance Technology, by Dale Brethower -- Forewordâ€"Performance Improvement Interventions, by William W. Lee -- Introduction -- Section 1: Performance Improvement and the Performance Improvement/HPT Model -- Chapter 1: Overview of Performance Improvement |
|
Performance Improvement: PrecursorsPerformance Improvement: Definition and Scope -- Performance Improvement: Key Terms -- Performance Improvement: Key Concepts -- Performance Improvement: Foundations -- Performance Improvement: Leading Contributors -- Performance Improvement: Prominent Early Leaders -- Multidisciplinary Collaboration -- Performance Improvement: Emerging Trends -- Chapter 2: Performance Improvement/HPT Modelâ€"an Overview -- Introduction -- Performance Analysis Phase -- Intervention Selection, Design, Development Phase |
|
Intervention Implementation and MaintenanceEvaluation -- The HPT Model as a Process Model -- Certified Performance Technology Standards and Ethics -- Other Performance Improvement Process Models -- Conclusion -- Chapter 3: Change Management -- Definitions -- Change Management Models -- Levels, Modes, and Control of Change -- Planning Change -- Change Management Roles -- Change Management Functions -- Change Management and the Performance Improvement Process -- Conclusion -- Case Study 1.1: Boutique Marketing Company -- Background -- Situation |
|
InterventionCritical Business Issue -- Case Study 1.2: Strategic Performance Management in Georgia Education -- Background -- Situation -- Critical Issues -- Case Study 1.3: Reducing Municipal Strife Through Engagement -- Background -- Critical Business Issue -- Intervention -- Case Study 1.4: Amway Corporation: Driving Consistent, Strategic Performance of Distributors Globally -- Background -- Situation -- Intervention -- Critical Business Issue -- Case Study 1.5: Using Human Performance Technology (HPT) to Select Projects that Yield Results |
|
BackgroundCritical Business Issue -- Intervention -- Section 2: Performance Analysis -- Chapter 4: Overview of Performance Analysis -- Analysis Techniques and Tools -- Conclusion -- Citations -- Chapter 5: Organizational Analysis -- Conducting an Organizational Analysis -- Organizational Analysis Tools -- Chapter 6: Environmental Analysis -- Analyzing the World Environment -- Analyzing the Workplace -- Analyzing Work -- Analyzing the Worker -- Chapter 7: GAP Analysis -- Conducting Gap Analyses -- Chapter 8: Cause Analysis |
| Subject |
Performance technology.
|
|
Performance.
|
|
Personnel management.
|
|
Task Performance and Analysis |
|
Personnel Management |
|
Rendement au travail. |
|
Personnel -- Direction. |
|
Performance |
|
Performance technology |
|
Personnel management |
| Added Author |
Moseley, James L. (James Lee), 1942-
|
|
Dessinger, Joan Conway.
|
|
Van Tiem, Darlene M.
Fundamentals of performance technology.
|
|
Van Tiem, Darlene M.
Performance improvement interventions.
|
| Other Form: |
Print version: Van Tiem, Darlene M. Fundamentals of performance improvement. Third edition. San Francisco, CA : Pfeiffer, a Wiley imprint, [2012] 9781118025246 (DLC) 2012000871 |
| ISBN |
9781118235744 (epub) |
|
1118235746 (epub) |
|
9781118222041 (adobe pdf) |
|
1118222040 (adobe pdf) |
|
9781118260715 (mobipockets) |
|
1118260716 (mobipockets) |
|
(pbk.) |
|
(pbk.) |
|
More Resources