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Authors (1-14 of 14)
Cleveland, Brad
1
2022
The 10 Pillars of Customer Experience.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2022.
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2
2017
Customer Advocacy.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2017.
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3
2017
Customer Advocacy.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2017.
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4
2021
Customer Experience Leadership.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2021.
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5
2022
Customer Service Leadership.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2022.
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6
2018
Customer Service: Managing Customer Feedback.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2018.
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7
2019
Customer Service: Motivating Your Team.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2019.
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8
2018
Customer Service Strategy.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2018.
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9
2018
Customer Service: Working in a Customer Contact Center.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2018.
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10
2016
Managing a Customer Contact Center.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2016.
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11
2019
Measuring the Value of Customer Service.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2019.
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12
2019
Quality Standards in Customer Service.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2019.
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13
2019
Quality Standards in Customer Service.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2019.
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14
2017
Service Metrics for Customer Service.
Cleveland, Brad speaker.
Carpenteria, CA linkedin.com, 2017.
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