Title The customer service solution : managing emotions, trust, and control to win your customer's business / Sriram Dasu and Richard B. Chase. [O'Reilly electronic resource]

Publication Info.

New York : McGraw-Hill Education, [2013]

To Access:
Availalbe on O'Reilly for Public Libraries

Bookmark link: https://library.naperville-lib.org:444/record=b3164282~S1

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Description	1 online resource (xvi, 223 pages) : illustrations
Bibliography	Includes bibliographical references and index.
Summary	With findings drawn from behavioral science research; this book provides all the tools you need to evaluate your current service platforms and design future strategies to enhance customer perceptions positively and drive your sales. -- Edited summary from book.
Subject	Customer relations.
	Customer services.
	Service industries -- Management.
	Service à la clientèle.
	Services (Industrie) -- Gestion.
	Customer relations
	Customer services
	Service industries -- Management
	Commerce.
	Business & Economics.
	Marketing & Sales.
Added Author	Chase, Richard B.
Other Form:	Print version: 0071809937 (DLC) 2013006925
ISBN	1299826199 (ebk)
	9781299826199 (ebk)
	9780071809993
	0071809996
	(alk. paper)

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