LEADER 00000cam a2200553 a 4500 
001    870674456 
003    OCoLC 
005    20240129213017.0 
006    m     o  d         
007    cr unu|||||||| 
008    140218s2014    nyua    ob    001 0 eng d 
020    9780071819824|q(electronic bk.) 
020    0071819827|q(electronic bk.) 
020    |q(alk. paper) 
029 1  AU@|b000057231010 
029 1  CHBIS|b011322378 
029 1  CHVBK|b549792449 
035    (OCoLC)870674456 
037    CL0500000383|bSafari Books Online 
037    BB0BBB9B-46BE-442F-9FCF-3A1FE3302EBC|bOverDrive, Inc.
       |nhttp://www.overdrive.com 
040    UMI|beng|epn|cUMI|dSFB|dCOO|dYDXCP|dOCLCF|dOCLCQ|dTEFOD
       |dOCLCQ|dTOH|dOCLCO|dDST|dOCLCO|dOCLCQ|dOCLCO|dOCLCL 
049    INap 
082 04 658.8/12 
082 04 658.8/12|223 
099    eBook O'Reilly for Public Libraries 
100 1  Brown, Linden,|d1938- 
245 14 The customer culture imperative :|ba leader's guide to 
       driving superior performance /|cLinden R. Brown and Chris 
       L. Brown.|h[O'Reilly electronic resource] 
260    New York :|bMcGraw-Hill Education,|c©2014. 
300    1 online resource (1 volume) :|billustrations 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
504    Includes bibliographical references and index. 
520    What do Toyota, Apple, and Zappos have in common? CUSTOMER
       -CENTRIC CULTURE And now, with this research-based method,
       you can replicate their success with your business Based 
       on more than 60 studies and the authors' three-year 
       proprietary research project with more than 100 companies,
       The Customer Culture Imperative demonstrates that 
       organizations exhibiting a strong "customer-centric 
       culture" do, in fact, produce superior business 
       performance. It provides diagnostic tools and a roadmap 
       for effective implementation, designed to make cultural 
       change concrete and actionable in any organization. Dr. 
       Linden R. Brown is chairman and co-founder of 
       MarketCulture Strategies Inc. Christopher Brown is the 
       former marketing director for Hewlett-Packard for the 
       South Pacific and is presently a Silicon Valley-based 
       sales and marketing consultant 
588 0  Online resource; title from cover (Safari, viewed February
       4, 2014). 
590    O'Reilly|bO'Reilly Online Learning: Academic/Public 
       Library Edition 
650  0 Consumer satisfaction. 
650  0 Customer services. 
650  0 Leadership. 
650  6 Consommateurs|xSatisfaction. 
650  6 Service à la clientèle. 
650  6 Leadership. 
650  7 Consumer satisfaction|2fast 
650  7 Customer services|2fast 
650  7 Leadership|2fast 
700 1  Brown, Chris L. 
856 40 |uhttps://ezproxy.naperville-lib.org/login?url=https://
       learning.oreilly.com/library/view/~/9780071821148/?ar
       |zAvailable on O'Reilly for Public Libraries 
938    YBP Library Services|bYANK|n12081134 
994    92|bJFN