| Description |
1 online resource (viii, 326 pages) : illustrations |
| Note |
Previous edition: 1998. |
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Includes index. |
| Contents |
Front Cover; The Effective Security Officer's Training Manual; Copyright; Dedication; Contents; Chapter 1 -- Introduction to Security; What is private security?; Development of private security in the United States; Security development and the future; September 11, 2001; New guidelines from ASIS; Summary; Chapter 2 -- Security Personnel; Standard 2.1 Training in private security; Standard 2.2 Professional certification programs; Standard 2.3 Job descriptions; Standard 2.4 Training related to job functions; Standard 2.5 Preassignment and basic training; Standard 2.6 Arms training. |
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Standard 2.7 Ongoing trainingStandard 2.8 Training of supervisors and managers; Standard 2.9 State authority and responsibility for training; Standard 2.10 State boards to coordinate training efforts; Hallcrest I; Hallcrest II; Number of employees; Some security guard companies are growing; ASIS International Private Security Officer Selection and Training Guideline; Recruitment of security officers; Training; Job description and performance evaluation; Security personnel; Summary; Additional resources; Chapter 3 -- Company Policies and Procedures. |
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Important note for company-specific and site-specific proceduresSite-specific training and site orientation; Other post duties; Summary; Chapter 4 -- Ethics; What is ethics?; Ethical violations or cardinal sins of security officers; Reporting of ethical violations; Summary; Case study #1; Case study #2; Ethics questions; Chapter 5 -- Professionalism; Observe and report; Reduce improper behavior; Create peace of mind; Complement and support a client's security program; Client relations; Perception versus reality; Appearance; Conduct and behavior; Nonsecurity duties; Summary; Discussion questions. |
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Chapter 6 -- Public RelationsImage; Conduct; Attitude; Appearance; Importance of good public relations; Changing the perceptions; Summary; Discussion questions; Chapter 7 -- Cultural Diversity; Why cultural diversity is important?; Duty of the officer; Prejudice and racism; Summary; Discussion questions; Chapter 8 -- Persons with Special Needs; Intellectual disability; Learning disability; Interacting with people who have developmental disabilities; Communicating with people who have developmental disabilities; What do I do when I meet someone with a disability?; Summary; Exercises. |
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Chapter 9 -- Interpersonal CommunicationImportance of communication; Definition of communication; Encoding; Medium; Decoding; Nonverbal communication; Personality factors and communication; Communication systems; Informal communication; Climate of the organization; Active listening; Common sense tips; Summary; Exercises; Reference; Chapter 10 -- Communications Systems and the Importance of Communication in an Emergency; Two-way radio communication; Telephone; Public address systems and intercoms; Importance of internal communication before and during an emergency; Summary; Exercises. |
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Chapter 11 -- Physical Security. |
| Summary |
The essential guide on how to be a 21st century security officer. |
| Subject |
Private security services -- United States -- Handbooks, manuals, etc.
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Police, Private -- United States -- Handbooks, manuals, etc.
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Services privés de sécurité -- États-Unis -- Guides, manuels, etc. |
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Police privée -- États-Unis -- Guides, manuels, etc. |
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Police, Private |
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Private security services |
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United States |
| Genre |
Handbooks and manuals
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| Other Form: |
Print version: Brislin, Ralph. Effective Security Officer's Training Manual. Burlington : Elsevier Science, ©2014 9780128000038 |
| ISBN |
9780128001929 |
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0128001925 |
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