| Description |
1 online resource |
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text file rda |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Cover; Contents; Introduction: What This Book Will Do for You; PART I: WHY IMPROVE YOUR LISTENING?; 1. Quality Listening Enhances Work Relationships; 2. Listening Well Is Good Business; 3. A Good Listener Is a Rare Find; 4. Quality Listening Strengthens Personal Relationships; PART II: DO'S AND DON'TS OF GREAT LISTENING; 5. Trouble Spots in the Talkingâ#x80;#x93;Listening Process; 6. Identifying Your Listening Missteps; 7. Reducing Major Missteps; 8. Skill-Based Listening; 9. Whose Turn Is it?; 10. Focus Your Attention; 11. Be a Great Asker; 12. Creating and Sequencing Productive Questions. |
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PART III: REFLECTING CONTENT13. Reflective Listening: Antidote to Miscommunication; 14. Paraphrase What's Important; 15. Listen Through the Pauses; PART IV: READING AND REFLECTING OTHER PEOPLE'S FEELINGS; 16. Why Listen to People's Feelings?; 17. ""Read"" People's Feelings; 18. Reflect Feelings and Meanings; PART V: THINGS TO KEEP IN MIND; 19. Wrap It Up with a Summary Reflection; 20. Results-Focused Listening; 21. The Listening Spirit; 22. Make Great Listening Part of Your Everyday Life; Appendix; Endnotes; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X; Z. |
| Summary |
Want better results? Talk less and listen more. Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success. Listen Up or Lose Out pulls this underused tool out from the shadows and highlights its role in effective communications. |
| Subject |
Communication in management.
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Business communication.
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Interpersonal communication.
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Listening.
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Communication en gestion. |
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Communication dans l'entreprise. |
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Communication interpersonnelle. |
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Écoute (Psychologie) |
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Business communication |
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Communication in management |
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Interpersonal communication |
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Listening |
| Added Author |
Bolton, Dorothy Grover, author.
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| Other Form: |
Print version: Bolton, Robert, 1929- Listen up or lose out. New York : AMACOM, [2018] 9780814432013 (DLC) 2017030627 |
| ISBN |
9780814432020 (electronic bk.) |
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0814432026 (electronic bk.) |
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0814432018 |
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9780814432013 |
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(paperback) |
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