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Author Bock, Ingo.

Title Optimierung von IT-Serviceorganisationen : Effizienz- und Qualitätssteigerung in der IT-Produktion / Ingo Bock. [O'Reilly electronic resource]

Edition 1. Aufl.
Imprint Heidelberg : Dpunkt Verlag, 2010.
To Access:
Available on O'Reilly for Public Libraries
Bookmark link: https://library.naperville-lib.org:444/record=b3162247~S1
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Description 1 online resource (1 volume) : illustrations
Bibliography Includes bibliographical references and index.
Subject Information technology -- Management.
Technologie de l'information -- Gestion.
Information technology -- Management
Other Form: Print version: Bock, Ingo. Optimierung von IT-Serviceorganisationen. 1. Aufl. Heidelberg : dpunkt-Verl., 2010 9783898646673 (OCoLC)669787354
ISBN 389864667X
9783898646673
9783898648943 (e-book)
389864894X (e-book)
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