| Description |
1 online resource |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Front Cover; Contents; List of Figures; List of Tables; Preface; About the Author; Chapter 1: Warranty Claims; Chapter 2: Understanding the Real Warranty Costs; Chapter 3: Traditional Methods of Reducing Warranty Cost; Chapter 4: Principles of the Modern Approach; Chapter 5: Other Warranty Reduction Actions; Chapter 6: Warranty System Productivity Improvement; Chapter 7: Improving the Service Department Itself; Chapter 8: Warranty Cost Reduction Training for Employees and Customers; Chapter 9: Reducing Warranty Claims by Quality Improvement; Chapter 10: Feedback to Manufacturing. |
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Chapter 11: Reducing Warranty Claims by Reliability ImprovementChapter 12: Determining Causes for Developing Corrective Actions; Chapter 13: Developing Corrective and Preventive Actions; Chapter 14: Feedback to Engineering; Chapter 15: Planning and Implementing Your Improvements; Appendix A: Warranty Cost Tracking Chart; Appendix B: Gauge R & R Forms; Appendix C: Worksheets for Determining Root Cause; Back Cover. |
| Summary |
Warranty ClaimsUnderstanding the Real Warranty CostsTraditional Methods of Reducing Warranty CostAutomated Claims Approval, Tracking, and PaperworkImproving Outgoing QualityImproving ReliabilityPreservation and Packaging ImprovementPrinciples of the Modern ApproachOther Warranty Reduction ActionsSupplier Cost RecoveryOn-Site Claims ProcessingRotating Product ExchangeCustomer TrainingOther Warranty Reduction ActionsRecord KeepingWarranty System Productivity ImprovementStreamlining Service OperationsCommunications and PaperworkProcess FlowErgonomics and the Warranty Service Area LayoutMaterial H. |
| Subject |
Quality control.
|
|
Continuous improvement process.
|
|
Qualité -- Contrôle. |
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Amélioration continue. |
|
quality control. |
|
Continuous improvement process |
|
Quality control |
| Other Form: |
Print version: 9781482209129 |
| ISBN |
9781482209143 (electronic bk.) |
|
1482209144 (electronic bk.) |
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