| Description |
1 online resource (1 audio file (11hr., 33 min.)) : digital. |
|
digital digital recording rda |
|
data file rda |
| Access |
Digital content provided by hoopla. |
| Cast |
Read by Gary Regal. |
| Summary |
The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America. Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman: - Demonstrate how a great service brand evolves from the core values that nourish and protect it. - Extrapolate instructive business lessons that apply outside healthcare. - Illustrate the benefits of pooling talent and encouraging teamwork. - Present a proven prescription for creating sustainable service excellence. Learn how to apply the Clinic's winning methods to your own organization with business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service. |
| System Details |
Mode of access: World Wide Web. |
| Subject |
Business |
| Genre |
Audiobooks
|
| Added Author |
Regal, Gary.
|
|
hoopla digital.
|
| ISBN |
9781639293865 (sound recording : hoopla Audio Book) |
|
1639293868 (sound recording : hoopla Audio Book) |
| Music No. |
MWT14341746 |
|
More Resources
