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003    MWT 
005    20191125101543.0 
006    m     o  h         
007    sz zunnnnnuned 
007    cr nnannnuuuua 
008    180629s2017    xxunnn es      i  n eng d 
020    9781469006949 (sound recording : hoopla Audio Book) 
020    1469006944 (sound recording : hoopla Audio Book) 
029    https://d2snwnmzyr8jue.cloudfront.net/
       gil_9781469006949_180.jpeg 
028 42 MWT12162422 
037    12162422|bMidwest Tape, LLC|nhttp://www.midwesttapes.com 
040    Midwest|erda 
099    eAudiobook hoopla 
099    eAudiobook hoopla 
100 1  Berridge, Eric. 
245 10 Customer obsessed :|ba whole company approach to 
       delivering exceptional customer experiences|h[Hoopla 
       electronic resource] /|cEric Berridge. 
250    Unabridged. 
264  1 [United States] :|bGildan Media,|c2017. 
264  2 |bMade available through hoopla 
300    1 online resource (1 audio file (7hr., 15 min.)) :
       |bdigital. 
336    spoken word|bspw|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
344    digital|hdigital recording|2rda 
347    data file|2rda 
506    Digital content provided by hoopla. 
511 0  Narrated by Tim Andres Pabon. 
520    GET AHEAD OF THE CUSTOMER EXPERIENCE CURVE Companies who 
       define success through business outcomes and put customers
       at the center of their business realize sustainable, 
       continuous growth. Customer experience is a key driver of 
       technical innovation and business success-Customer 
       Obsessed teaches companies how to leverage it across all 
       levels of their organizations to sustain competitive 
       advantage in the digital era. Customer Obsessed looks at 
       customer experience with an eye toward business 
       transformation, providing high-level insight into each 
       business element that affects that experience. It offers 
       more than outward-facing prescriptive actions, providing a
       whole company approach to redefine what it means to be 
       customer-focused and achieve higher levels of success. See
       how some of today's biggest brands translate data into 
       customer moments, design systems to recognize 
       opportunities to interact, and keep everyone on the same 
       page to deliver personalized experiences. The framework 
       inside gives you all you need to create a customer-
       obsessed culture where you can: Prioritize people over 
       technology to connect with employees, partners, and 
       customers on a more powerful level Access every critical 
       metric in your business from your phone, from anywhere in 
       the world, through a simple dashboard Reach into the cloud
       and see customer sentiment, know how customers found your 
       brand, and predict what will keep them engaged Lead with 
       transparency to earn respect and support from your team 
       and clarify executive decision making Create exceptional 
       customer experiences with insights from a CEO who's been 
       on the forefront of the cloud revolution and business 
       transformation for 15 years. Through practical advice and 
       real-world examples, Customer Obsessed provides a 
       comprehensive road map to help you build a better, more 
       innovative business. 
538    Mode of access: World Wide Web. 
650  0 Business. 
700 1  Pabon, Tim Andres.|4nrt 
710 2  hoopla digital. 
856 40 |uhttps://www.hoopladigital.com/title/
       12162422?utm_source=MARC|zInstantly available on hoopla. 
856 42 |zCover image|uhttps://d2snwnmzyr8jue.cloudfront.net/
       gil_9781469006949_180.jpeg