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Author Berridge, Eric, author.

Title Customer obsessed : a whole company approach to delivering exceptional customer experiences / Eric Berridge.

Publication Info. Hoboken : Wiley, [2016]
Location Call No. Status
 Nichols Adult Nonfiction  658.8343 BER    AVAILABLE
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Description xiv, 257 pages : illustrations ; 24 cm
Note "Foreword by Marc Benioff"--Front cover.
Bibliography Includes bibliographical references (pages 235-243) index.
Summary "Whether or not you use Salesforce, this book will provide you with a strategic framework to drive business transformation for your organization and your customers, and give an understanding of how cloud technology influences, and is influenced by, current trends and developments in design, analytics, and customer and employee culture"-- Provided by publisher.
Subject Selling -- Computer programs.
Organizational change.
Consumer behavior.
Cloud computing.
Note Title on cover: Customer support focused driven obsessed
ISBN 9781119326038 (hardback)
1119326036 (hardback)
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