| Description |
1 online resource (148 pages) |
| Bibliography |
Includes bibliographical references and index. |
| Summary |
"This book covers root cause analysis, with an emphasis on using quality tools to empirically investigate issues. It starts with the theoretical background and then provides step-by-step instructions for performing root cause analysis using various quality tools. The book explains how to use PDCA together with scientific methods and quality tools when investigating quality failures. The tools and concepts presented are appropriate for both the manufacturing industry and service industry"-- Provided by publisher. |
| Contents |
Front Cover -- Contents -- Preface -- Introduction -- About the Author -- Chapter 1: The Scientific Method and Root Cause Analysis -- Chapter 2: The Classic Seven Quality Tools for Root Cause Analysis -- Chapter 3: The Seven Management Tools -- Chapter 4: Other Tools for Root Cause Analysis -- Chapter 5: Exploratory Data Analysis and Root Cause Analysis -- Chapter 6: Customer Complaint-℗ƯRelated Root Cause Analysis -- Chapter 7: Example of a Root Cause Analysis -- Chapter 8: Introduction to Root Cause Analysis -- Chapter 9: The Science of Root Cause Analysis -- Chapter 10: The Classic Seven Quality Tools -- Chapter 11: The Seven Management Tools -- Chapter 12: Other Quality Tools for Root Cause Analysis -- Chapter 13: Exploratory Data Analysis -- Chapter 14: Customer Quality Issues -- References -- Appendix 1: Using the Tool Kit -- Appendix 2: Terminology -- Back Cover. |
| Subject |
Root cause analysis.
|
|
Medical care -- Quality control.
|
|
Quality Assurance, Health Care |
|
Root Cause Analysis |
|
Analyse des causes profondes. |
|
Soins médicaux -- Qualité -- Contrôle. |
|
Medical care -- Quality control |
|
Root cause analysis |
| Other Form: |
Print version: Barsalou, Matthew A. Root Cause Analysis : A Step-By-Step Guide to Using the Right Tool at the Right Time. Portland : CRC Press, ©2014 9781482258790 |
| ISBN |
9781482258806 |
|
1482258803 |
|
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