| Description |
1 online resource (6 pages) |
|
text file |
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6.50 |
| Summary |
Digital customer service agents (known as virtual assistants, chatbots, or softbots) are typically used to sift through and process only the most straightforward customer inquiries, such as requests for basic information. At most companies, complex issues get passed along to human agents. In that regard, public sector agencies in Australia are ahead of the curve: They are using digital agents to handle complex inquiries from citizens, and businesses stand to learn much from these applications. |
| Reproduction |
Electronic reproduction. Boston, MA : Safari, Available via World Wide Web. 2018. |
| System Details |
Mode of access: World Wide Web. |
| Genre |
Electronic books.
|
| Added Author |
Barros, Alistair, author.
|
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Tate, Mary, author.
|
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Safari, an O’Reilly Media Company.
|
| Standard No. |
53863MIT60221 |
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