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Authors (1-6 of 6)
Barlow, Janelle, 1943-
1 2004 Branded customer service : the new competitive edge Barlow, Janelle, 1943- San Francisco, CA : Berrett-Koehler, ©2004. available online Save to My List Full Record More Resources 243594737
2 2022 A complaint is a gift : how to learn from critical feedback and recover customer loyalty Barlow, Janelle, 1943- author. Oakland, CA : Berrett-Koehler Publishers, Inc., 2022. available online Save to My List Full Record More Resources
3 2008 A complaint is a gift : recovering customer loyalty when things go wrong Barlow, Janelle, 1943- San Francisco, Calif. : Berrett-Koehler Publishers, ©2008. available online Save to My List Full Record More Resources 309149178
4 2023 A complaint is a gift workbook : 101 activities, exercises, and tools to learn from critical feedbac Barlow, Janelle, 1943- author. Oakland, CA : Berrett-Koehler Publishers, [2023] available online Save to My List Full Record More Resources
5 2000 Emotional value : creating strong bonds with your customers Barlow, Janelle, 1943- San Francisco, CA : Berrett-Koehler Publishers, ©2000. available online Save to My List Full Record More Resources 45728172
6 2002 Smart videoconferencing : new habits for virtual meetings Barlow, Janelle, 1943- San Francisco, Calif. : Berrett-Koehler, ©2002. available online Save to My List Full Record More Resources 243591406
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