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Author Kellogg, Katherine C., author.

Title AI on the front lines : AI progress can stall when end users resist adoption : developers must think beyond a project's business benefits and ensure that end users' workflow concerns are addressed / Katherine C. Kellogg, Mark Sendak, Suresh Balu. [O'Reilly electronic resource]

Edition [First edition].
Publication Info. [Place of publication not identified] : MIT Sloan Management Review, 2022.
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Description 1 online resource (9 pages) : illustrations
Note "Reprint 63412."
Bibliography Includes bibliographical references.
Summary AI progress can stall when end users resist adoption, so developers must extend project goals to also address end user concerns. In a study of AI-based decision support tools, the authors observed frequent misalignment between project sponsors' needs and end users' priorities and preferences. They found that when developers ensure that end users' concerns about workflow and autonomy are addressed, conflicting stakeholder interests can be reconciled and AI tools more readily adopted.
Subject Artificial intelligence -- Computer programs.
Intelligence artificielle -- Logiciels.
Artificial intelligence -- Computer programs
Added Author Sendak, Mark, author.
Balu, Suresh, author.
Standard No. 53863MIT63412
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